1. Try before you pay
Every new account gets free credits so you can judge the output quality before spending money. We strongly recommend using them first — it is the fairest way for both of us.
2. Failed generations are refunded automatically
If a generation fails because of an error on our side or with our AI provider, the credit is returned to your balance automatically. You do not need to contact us. If you see a credit deducted with no image delivered, write to support@datejugaad.in and we will restore it.
3. Unused credits
You may request a refund of unused purchased credits within 7 days of the purchase date. Refunds are made to the original payment method and are calculated on the unused portion of the pack at the rate you paid.
To request one, email us with your account email and order details.
4. Used credits
Credits that have already produced an image are not refundable. Each generation consumes real computing cost at the moment you press generate, and the delivered image cannot be returned.
Dissatisfaction with the artistic result of a successfully generated image is not by itself grounds for a refund. AI output varies; that is why we give free credits up front. That said, if something looks clearly broken — distorted features, an unusable image — send it to us and we will usually re-credit you as a goodwill gesture.
5. Free and promotional credits
Free credits and credits added through a coupon code have no cash value and are never refundable in money.
6. Cancellations
Date Jugaad does not use subscriptions. Credit packs are one-time purchases, nothing auto-renews, and there is no recurring payment to cancel. You can stop using the service at any time.
You may request deletion of your account at any time. Deleting your account forfeits any remaining credit balance, so redeem or request a refund of unused credits first.
7. How to request a refund
- Email support@datejugaad.in from the address registered on your account.
- Include the date of purchase, the pack you bought, and the reason for the request.
- We acknowledge within 48 hours on working days and decide within 5 working days.
- Approved refunds are initiated within 7 working days. Your bank or card issuer may take additional time to credit the amount.
8. Chargebacks
Please contact us before raising a dispute with your bank. We would much rather fix the problem directly. Accounts with an open chargeback may be suspended until it is resolved.
9. Escalation
If you are unhappy with a refund decision, escalate to our grievance contact at grievance@datejugaad.in. See also our Terms & Conditions.